Wyomart Customer Support Policy and Service Guarantee

Wyomart is committed to providing timely and effective support for all our customers. This policy details how and when you can receive assistance with your account, orders, and technical issues.

1. Available Support Channels

• Email Support: For non-urgent inquiries, please contact us at towhidllc.ceo@gmail.com  This is the best channel for detailed questions regarding orders or returns.

• Phone Support: For immediate assistance, call us at +1831264497 during business hours.

2. Response Times

• Urgent Issues (e.g., failed payment): We aim to respond within [2 hours] during operating hours.

• General Inquiries (e.g., order status): We aim to respond to all emails within [1 business day].

3. Scope of Support

• Support includes assistance with: order tracking, returns and refunds, account login/password resets, and technical issues related to the website.

• Support does not include: [Personal shopping advice or third-party software troubleshooting.]

4. Business Hours

• Our support team operates from [Monday to Friday, 9:00 AM - 5:00 PM EST].

• Submissions outside of these hours will be addressed on the next business day.